Professional telephone skills and etiquette
Professional telephone skills and etiquette
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Improve your telephone language with English at Work! Anna is practising speaking on the telephone with Denise. But she receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge? You can watch this episode on our website too: https://bbc.in/2DMyMbt | BBC Learning English
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