In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but communication and initiative. Through practical ...

A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. The software solution offers a comprehensive suite of tools and ...

Before we define what fax software is, we should first define what fax is exactly. Fax, or facsimile, is traditionally what we call the technology used to transmit scanned-in documents (printed text ...

If you’re on the lookout for new unified communications platforms for your small business, you’re in luck—there’s a huge variety of options on the market. But how do you choose the one that’s right ...

Even if the term “inbound calling” doesn’t ring a bell (pun intended), you’ve no doubt interacted with this common business practice on numerous occasions. Like, for example, when your two-year phone ...

You don’t get a second chance to make a first impression—especially if you’re a business in a competitive field. Your business phone number plays a key role in conveying the precise image you want to ...

Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be found on some websites 10 ...