What is a Soft PBX? A soft PBX is a software-based private branch exchange system that enables businesses to route internal and external calls seamlessly. Unlike traditional hardware-based systems, ...

What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

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In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

Botswana has a well-established telecommunication sector, with over 4 million mobile phone users in a population of around 2.4 million, indicating high mobile penetration. Internet penetration is also ...

As businesses adapt to the fast-paced digital landscape, soft telephony—powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...