Blake Shelton and Gwen Stefani appeared at the American Music Awards via pre-recorded videos, leaving fans upset that they didn’t perform in person.

Gwen Stefani’s and husband Blake Shelton’s American Music Awards performances are driving viewers b-a-n-a-n-a-s — but not for the reason you may think. The show, which aired on Monday, was billed as a live celebration of music’s biggest names.

Blake Shelton addressed fan backlash over his and Gwen Stefani’s pretaped AMAs performance, explaining they performed as requested for the show