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Bob Jordan said some people chose not to fly on Southwest because it lacked premium options offered by other airlines.

As Gary Leff of View From the Wing points out, Southwest Airlines never really had to worry too much about excessive carry-on ...

Southwest Airlines has sparked pushback with recent major shifts, like ending its "bags fly free" policy and adding premium ...

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After six months of tumultuous change inside Dallas-based Southwest Airlines, CEO Bob Jordan promised the airline would keep ...

In midst of transformation, airline looks to introduce services for high-spending travelers as it overhauls business model ...

In addition to ending its longstanding open seating policy, Southwest Airlines has made another controversial change, ending ...

TPG experts evaluate the top U.S. airlines across four key categories: reliability, cost and reach, experience and loyalty.

Among other changes, Southwest has updated its checked bag policy. For the first time, passengers with a standard ticket w ill no longer get two free checked bags . Instead, the airline will begin ...

Travelers may be surprised to learn that United Airlines recently updated its check-in policy at Boise Airport. The change quietly went into effect on Tuesday, June 3. Under the new policy, all ...