The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

The question isn't whether agentic AI will transform outsourcing—it's whether organizations will proactively shape this ...

Matthew Loflin was coughing up blood, struggling to breathe and losing consciousness in his cell while awaiting trial on drug-possession charges in this historic Southern city.

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Nathan Kastelein discusses the new Stereotaxis MAGiC Sweep EP mapping catheter's design, development and use of magnets.

Foundever®, a global leader in customer experience (CX) solutions, celebrated the opening of its new contact center in Luxor, marking the company's first offshore CX hub in Upper Egypt.

TCS is investing $6.5B to build a 1 GW data center in India. This massive infrastructure project is set to power the ...