Jiawei Blue Whale IT Service Management Center · ITSM is an ITSM tool based on ITIL practices, integrating new technologies such as PaaS, low-code, automation, and AI. Compared to other ITSM products ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

IT service desks have long been viewed as expensive but necessary cost centers that play an essential role in keeping organizations operational. However, this perception is rapidly changing as ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The concept of information technology service management (ITSM) has been around for many ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

Ivanti has released security updates for its Neurons for ITSM IT service management solution that mitigate a critical authentication bypass vulnerability. Tracked as CVE-2025-22462, the security flaw ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

Maurice Kamgaing has long been recognized as a thought leader in the IT service sector, but his latest contributions are nothing short of revolutionary. By integrating ITSM frameworks with ITSI, ...