JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

The Spokane City Council voted 6-0 to establish the Spokane United 911 Network. SPOKANE, Wash. – The Spokane City Council is considering an ordinance that proposes the establishment of a new 911 call ...

A new center uses humor to point out the tangled web of those focused on making AI safe with AI companies themselves. A new center uses humor to point out the tangled web of those focused on making AI ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

The child was bitten by a copperhead snake while playing near a sandbox in North Carolina Latoya Gayle joined PEOPLE as an Associate Editor in 2024. Her work has previously appeared in The U.S. Sun, ...

A 4-year-old boy was bitten by a copperhead snake while playing at New Beginnings Child Enrichment Center in North Carolina According to the day care center, the child was "quickly" taken to the ...

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Earlier this August, we celebrated Community Health Center Week which reminds us of the vital role Federally Qualified Health Centers play in keeping America healthy. Since their founding nearly sixty ...

Laura Loomer, a Trump aide, claims the former President is considering blocking US IT companies from outsourcing to India amid rising trade tensions. This move aims to bring call centers back to ...

Amid trade tensions as MAGA is increasing the pressure on the administration to stop programs that generate jobs in India, right-wing commentator Laura Loomer claimed Trump is considering blocking IT ...