Councilor Pastor “Jun” Alcover has doubled down on his criticism of the “Mayor of the Night” initiative spearheaded by Vice ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

CAIRO, Oct. 10, 2025 /PRNewswire/ -- Foundever®, a global leader in customer experience (CX) solutions, celebrated the opening of its new contact center in Luxor, marking the company's first offshore ...

Matthew Loflin was coughing up blood, struggling to breathe and losing consciousness in his cell while awaiting trial on drug-possession charges in this historic Southern city.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

"Winning the ISG Industries Award validates our 20-year commitment to advancing insurance technology through both innovative AI software and comprehensive BPO services," said Will Dogan, Senior Vice ...

A boss at an American-owned call center allegedly locked the doors and forced staff to work through an earthquake that killed ...

At ICC, outsourcing goes far beyond cost-cutting and traditional call center models. Under Pablo Paz’s leadership, the company has built a culture that prioritizes people first, always. This approach ...

Carenet Health, a leading provider of tech-enabled healthcare engagement and clinical support solutions, today announced it has been ranked #1 for Clinical Call Center Services Outsourcing in the 2025 ...