While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

As 2023 unfolds, organizations are continuously seeking innovative ways to optimize user interactions. One of the most transformative additions to ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Chatbots should be built with enough resilience to deal with difficult emotional situations, researchers said.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can platforms like ChatGPT be trusted? For writing a customer service complaint or cover ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation.

AI chatbots are becoming more prevalent everywhere you look — in kid-friendly apps, too. There's not a lot of research on how kids and chatbots interact. Kids might tend to overshare.

You’re in a pinch. After pausing your career for several years to start a family, it’s time to go back to work, but you feel rusty, unmotivated and anxious about re-entering the job market ...