Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

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Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Resources Connection, Inc. ( NASDAQ: RGP) Q1 2026 Earnings Call October 8, 2025 5:00 PM EDT ...