Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call center (211LA) is effective for helping families access services earlier ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Resources Connection, Inc. ( NASDAQ: RGP) Q1 2026 Earnings Call October 8, 2025 5:00 PM EDT ...

Early warning signs suggest this whole services-industry metamorphosis may be more complicated than VCs anticipate.

The Canada Revenue Agency said on Friday it is boosting call-centre staff, extending operating hours and rolling out more help for taxpayers locked out of their online accounts, as part of a push to ...

NORTH TONAWANDA, N.Y. — Dozens of community members gathered in front of DeGraff Medical Park Wednesday afternoon asking Kaleida Health to reverse its decision to close Buffalo Therapy Services both ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The future of The Keep Call Centers in America Act may be uncertain, ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

The debate about AI’s impact on consulting tends to swing between two extremes: Some argue that AI will render consultants obsolete; others claim it will only make them more indispensable. Both views ...