Q1 2026 Earnings Call Transcript October 8, 2025 Resources Connection, Inc. beats earnings expectations. Reported EPS is ...

Resources Connection, Inc. ( NASDAQ: RGP) Q1 2026 Earnings Call October 8, 2025 5:00 PM EDT ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

WASHINGTON, DC / ACCESS Newswire / October 6, 2025 / Trust Consulting Services, a leading provider of digital workforce ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call center (211LA) is effective for helping families access services earlier ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.