The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

Bengaluru: As AI reshapes pricing power, Cognizant CFO Jatin Dalal told analysts that within three to five years, pricing ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Breakthrough results from early adopters and 18 top-rated KPIs drive Innovaccer to the forefront of payer AI transformation ...

Zoom Communications, Inc. (NASDAQ: ZM) today announced the launch of Zoom Contact Center in India, delivering a modern, ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

Zoom has launched its AI-powered Contact Center in India, offering an omnichannel, cloud-based solution with Bring Your Own ...

New research reveals that our extinct Neanderthal relatives were surprisingly savvy navigators who used rivers to zip across ...

After an unexpected exit as Salesforce co-CEO in 2022, Bret Taylor sat down with a friend, Benchmark’s Peter Fenton, to ...

The adoption of AI agents in healthcare is an essential strategy for institutions that seek efficiency, agility and smarter ...

Discover new crypto releases making waves in the market. Explore investment opportunities that are reshaping the digital currency landscape.