Microsoft’s AI chief makes a sweeping claim. Layoffs suggest change is real — but adoption tells a more complicated story.

Uncle Giuseppe's in New Jersey hooks me back for its tremendous comfort food; NPS, on the other hand, is too much comfort for CX leaders.

Leading global BPO expands its nearshore footprint as demand for high-quality, AI-enabled contact center solutions accelerates across Latin America NEW YORK, Feb. 25, 2026 (GLOBE NEWSWIRE) -- CGS ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Figma expanded its AI-powered prototyping tool Figma Make on Feb. 20, introducing custom Model Context Protocol (MCP) connector support alongside certified connectors for Amplitude, Box, Dovetail, ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Agentic Commerce Poised to Accelerate; Marketers Fear Losing Direct Relationships as Nearly Half of Surveyed Consumers Expect to Interact with Brands through AI Agents by the end of 2026 NEW ...

SurveyMonkey’s new free tools hub showcases AI built on 25+ years of survey expertise, alongside tools for research, analysis, and validation SAN MATEO, Calif.

An expanded Reddit partnership scales brand trust and discovery, enabling teams to authentically engage with Reddit communities directly from the Sprout platform. Recruit, a new AI-powered tool, ...

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to customer success CHICAGO--(BUSINESS WIRE)--ActiveCampaign, the autonomous ...

Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI to support passengers throughout their travel journey TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native ...