Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...

Conversational Intelligence emerges as the next frontier in CX, finds Medallia research - Contact centre download from ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects - Stu Dorman Sabio Group discusses - sabio contact ...

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Noetica Focus on the Power of Technology Partnerships & System Integration - Contacxt Centre Expo - Contact Centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organisations shift from AI potential to CX impact. Learn more about how to use the latest AI ...

Digital transformation specialist proves ROI through measurable improvements in efficiency, customer experience, and business growth. Sabio Group, an expert services partner specialising in AI-powered ...

Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce ...

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura Savell, CX Business Consultant at Sabio Group, discusses. There’s an uncomfortable truth ...