Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Generative AI chatbots such as OpenAI's ChatGPT, Google's Gemini and Anthropic's Claude have become hugely popular and embedded into daily life for many users. They're powerful tools that can help us ...

Intelligent tech tools can better support leaders by making benefit information easily accessible to employees.

Looking for a new job is a full-time job in itself, and one that can test your nerves. But this is where AI has become a valuable companion, helping you save time on your job hunt.Indeed, AI tools ...