A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

It's summer vacay time, but you might not be as happy with the travel experience as you were last year.  According to the ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go.

The popular restaurant chain claimed the top spot over other fast-food eateries, according to data in a new study.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go.

McDonald's placed lowest in customer service survey McDonald’s earned the worst ACSI score (70), but ACSI analysts believe ...

As another weekend gets underway, early risers across the Chicago area may be used to a routine, but others who are sleeping in may wonder how long they have to grab a quick breakfast. With the region ...

American consumers gave Chick-fil-A top marks, two Decatur restaurants closed and a major conference for hemp beverages is coming to Atlanta.