Modern B2B data analytics is the practice of turning streams of B2B transaction and customer data into actionable insights ...
That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...
Like Ginger Rogers and Fred Astaire, marketing and sales teams' moving in harmony is the holy grail of delivering a better customer experience (CX). Although the importance of Marketing and Sales ...
The Sturdy.ai report provides irrefutable evidence that customer churn is a multifaceted issue, influenced by every department within an organization. From product development and sales to marketing, ...
The uncomfortable truth is that CRMs are often riddled with blind spots. Companies invest heavily in deployment, but treat ...
Customer churn—when people stop using your products or services—can be tremendously costly. That's why it's essential for businesses of all types to understand what their churn rate is and to reduce ...
The global volume of data is projected to rise to 181 zettabytes by the end of 2025 – but will this be a friend or foe to CX? Data and information sits at the heart of decision making and crucially ...
WESTFORD, Mass.--(BUSINESS WIRE)--NETSCOUT ® SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced its ...
Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...
More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis from professional services automation vendor Certinia. Acumatica's 2025 R2 ...
Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small-business-friendly CRM software we've tested. I’ve been writing and editing technology ...