Southwest Airlines' policy changes test brand loyalty—experts discuss the impact on customer trust and business strategy in ...

If you're looking for cheeky travel deals, Frontier Airlines just announced a new bundle package sale that will include a ...

Just days after Southwest Airlines disappointed some of its customers by ending its “Two bags fly free” policy, rival ...

Southwest Airlines' policy changes test brand loyalty—experts discuss the impact on customer trust and business strategy in ...

Frontier Airlines announced new product and service enhancements, including free bags, upgraded seating options, and unlimited companion travel, contrasting with Southwest Airlines' recent decision to ...

With the Southwest Performance Business' 9,000 anniversary bonus points, Wi-Fi credits and superior priority boarding passes, ...

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors ...

It’s not a lock that Wall Street’s preferred plan to increase revenues with new fees will work for the airline.

Southwest has announced yet another change to its service: the formerly bags-fly-free airline will start charging for checked ...

Southwest announced this week that it will add a new "Basic" fare and start charging a baggage fee on May 28, marking a shift from its long-standing policy of allowing two free checked bags. This is ...

Southwest Airlines made big changes and there's been fallout from customers and staff. Here's what it means for travelers and ...

Southwest will start charging customers to check bags, launch basic economy tickets in a bid to drive up revenue.