Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

Abstract: This research examines the impact of mobile service quality on customer e-satisfaction in Indonesia's food and beverage mobile application sector. Using a quantitative methodology, data were ...

Abstract: This study investigates the impact of a variety of mobile service quality dimensions on the e-satisfaction of customers in the Indonesian food and beverage mobile application sector. The ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

Portland-based MaineHealth is expanding its Trellis Health primary care service to offer individual and household memberships. The memberships, which start at $109 per month, offer access to a ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

On Thursday, September 11, 2025, Google updated its search quality raters guidelines PDF document. The last time Google updated this document was on January 23, 2025, over seven months ago. This ...