Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Meadows Park Community Center will close its doors on Friday, but efforts are underway to find options that might help Colorado Springs reopen the doors with new operators. Mayor Yemi Mobolade ...

Meadows Park Community Center will close its doors Friday, but efforts are underway to find options that might help Colorado Springs reopen the center. Mayor Yemi Mobolade announced in September that ...

U.S. organizations strengthen cybersecurity by adopting managed security operations center services for 24/7 protection.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

The question isn't whether agentic AI will transform outsourcing—it's whether organizations will proactively shape this ...

At ICC, outsourcing goes far beyond cost-cutting and traditional call center models. Under Pablo Paz’s leadership, the company has built a culture that prioritizes people first, always. This approach ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same ...

Carenet Health, a leading provider of tech-enabled healthcare engagement and clinical support solutions, today announced it has been ranked #1 for Clinical Call Center Services Outsourcing in the 2025 ...