Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

I've had a lot of people ask me recently about phone jobs from home where it's possible to work night shift. This is a b ...

Joe Grantham is a contributor from the UK with a degree in Classical Studies. His love for gaming is only rivaled by a deep passion for medieval history, which often seeps into his articles. With over ...

President Donald Trump’s call with Chinese President Xi Jinping is slated to take place on Friday at 9 a.m. Washington time, according to a US official. The call will be the first direct engagement ...

After Terese Willett had a stroke, she needed extensive physical and occupational therapy to regain her independence. At the DeGraff Wellness Center at DeGraff Medical Park in North Tonawanda, Willett ...

Sixty-two National Cancer Institute-designated cancer centers are urging health systems, physicians and hospital leaders to promote human papillomavirus vaccination as a form of cancer prevention. The ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

The Spokane City Council voted 6-0 to establish the Spokane United 911 Network. SPOKANE, Wash. – The Spokane City Council is considering an ordinance that proposes the establishment of a new 911 call ...

BATON ROUGE, La. — The LSU Police Department investigated a shots-fired call near the LSU Law Center Saturday night. WBRZ reports that a text was sent out to students around 7:49 p.m. No injuries have ...

Corin Cesaric is a Flex Editor at CNET. She received her bachelor's degree in journalism from the University of Missouri-Columbia. Before joining CNET, she covered crime at People Magazine and ...