Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

I've had a lot of people ask me recently about phone jobs from home where it's possible to work night shift. This is a b ...