In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Grief mingled with resolve Sunday afternoon as friends, family and conservative heavyweights gathered at a packed State Farm Stadium in Arizona to honor the life of Charlie Kirk. From emotional ...

Several high-profile political figures will be speaking at Charlie Kirk’s funeral on Sunday. President Donald Trump and Vice President JD Vance will be speaking. Kirk’s funeral service will begin at ...

Thousands of people will gather Sunday to honor the life of assassinated conservative activist Charlie Kirk at a memorial service expected to underscore his indelible influence on American politics.

Microsoft and Cloudflare have disrupted a massive Phishing-as-a-Service (PhaaS) operation, known as RaccoonO365, that helped cybercriminals steal thousands of Microsoft 365 credentials. In early ...

The federal government will combine its wildland firefighting operations within the Interior Department into a single new agency, dubbed the U.S. Wildland Fire Service, according to memos released ...

A newly discovered phishing-as-a-service (PhaaS) platform, named VoidProxy, targets Microsoft 365 and Google accounts, including those protected by third-party single sign-on (SSO) providers such as ...

A memorial service for conservative activist Charlie Kirk who was assassinated while speaking at Utah Valley University on Wednesday is scheduled for Sunday, September 21 in Arizona, and President ...

The leaked token, accidentally embedded by the company’s employee in a public repository, might have provided an attacker with unrestricted access to the company’s GitHub Enterprise server. Thus, ...