Jiawei Blue Whale IT Service Management Center · ITSM is an ITSM tool based on ITIL practices, integrating new technologies such as PaaS, low-code, automation, and AI. Compared to other ITSM products ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Attention! The installation of Helix Innovation Suite(ITSM) depends on Helix Platform Common services. Please refer to BMC-Helix-OnPrem-Installation-2-ITOM and ...

IT service desks have long been viewed as expensive but necessary cost centers that play an essential role in keeping organizations operational. However, this perception is rapidly changing as ...