The Central Bank of Nigeria has announced new rules for banks and other financial institutions on how to handle failed ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

According to lots of customer complaints on social media, forums, and online reviews, these grocery store chains have the ...

Union City, NJ / / September 29, 2025 / NJLocalInfo.com Key Takeaways: Online directories provide a fast, centralized way for homeowners to find and compare local roofing and siding contractors in New ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

In 2024, BASF Coatings, excluding the decorative paints business we already divested, generated sales of EUR 3.8 billion, around EUR 1 billion in surface treatment under the Chemetall brand, around ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Earlier today, Byrna released results for its fiscal third quarter ended August 31, 2025. A copy of the press release is available on the company's website. Before turning the call over to Bryan Ganz, ...

Platform chief executive Elizabeth Froude reflects on six years in the role and tells James Riding about her next job as boss ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

For Indonesian businesses navigating the complexities of the digital age, a foundational investment in intelligent data ...