At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

At the Genesys Xperience convention in Nashville, Tennessee, Enterprise Times’s sat down with Peter Graf, SVP Strategy at ...

Sabio Group, an expert services partner specialising in AI-powered customer experience (CX) transformation, has delivered exceptional results for ESP Group, demonstrating the tangible business value ...

Autonomous Customer Intelligence will use agents to construct data products, detect signals, interpret context, and respond ...

News from the week beginning 22nd September includes items from @Anybotics, @zoho, @planful, and @ThomsonReuters ...

To exhibit its latest innovations in voice technology, CRM & helpdesk integrations, BYOC solutions, and AI-powered Call ...

Building a high-growth tech startup is hard. Selling it to a leading international player is harder still. Reacquiring it once again? Almost unheard of.But Mohamed El-Masry, co-founder and CEO of ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...

CEO Justin Catlett and VP of Sales Ray Napoletano will highlight lessons from years of Metaswitch deployments and explore strategies for growth with cloud-native CX Their participation underscores ...

NTT DATA and AWS team up for AI-powered CX solutions By Staff Writer, ITWebJohannesburg, 07 Oct 2025NTT DATA has signed a strategic collaboration agreement with AWS to deliver AI-powered contact ...

Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every ...