An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

A new global ranking sizes up which carriers leave flyers the most frustrated and why, without pulling punches.The findings ...

While Southwest is ditching open seating, it's adding bigger overhead bins, extra legroom in some seats and more as it adjusts to the premium travel demand.

Frontier Airlines will halt operations at Palm Springs International Airport at the end of next month, citing market demand.

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

A new analysis identifying airlines with the worst customer satisfaction worldwide has placed American Airlines at the top of ...