Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

Destiny 2: The Final Shape introduced Prismatic, and with it came a wealth of new Fragments including the Facet of Grace. This particular Fragment is especially useful, as it focuses on Kinetic weapon ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...