“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...

Here is what to know about your rights as a passenger and what you can do if delays and cancellations start piling up.

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

The federal government shutdown has entered its second week, and already shortages of air traffic controllers have strained ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Civil Aviation Minister K Rammohan Naidu reviews airline performance, urging reasonable airfares and adherence to safety ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Regarding the merger of Hawaiian and Alaska airlines’ loyalty programs into Atmos Rewards, I received a notice on Oct. 1 that “as a former HawaiianMiles member, a new Atmos Rewards number has been ...

Aerospace tooling leader USATCO now provides direct order fulfillment, technical support, and customer service to UK customers, with expanded access available at Booth 3909 during MRO Europe in London ...

Jason Berry, Horizon Air president, appointed COO of Alaska Airlines, promising strategic leadership and operational ...

On an earnings call ... for each customer,” he said. “The more granular we can make this, the better offer we have.” The executive and the Fetcherr representative framed the technology as a win for ...