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Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

To cancel a Planet Fitness membership, you need to visit your gym in person or write a postal letter.

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Consistent products and services are the top driver of trust at 59% of consumers, followed by help from real people at 56%, ...

This article originally published at More Texas jobs gone: Global shipping giant shutters Houston office. UPS has seen "a ...

Twice in one morning, I have had the experience of being on the receiving (meaning: "You're just a customer, so you don't ...

The logistics landscape is undergoing a massive transformation, driven by fast-shifting market needs, global trade tensions, ...

A major British bank is dangling one of the biggest switching incentives on the market right now, offering new customers up ...

Fast ESA Letter was established in 2019 to streamline access to ESA and PSD documentation. It operates as a telehealth platform, connecting patients with licensed mental health professionals for ...