Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

CAIRO, Oct. 10, 2025 /PRNewswire/ -- Foundever®, a global leader in customer experience (CX) solutions, celebrated the opening of its new contact center in Luxor, marking the company's first offshore ...

As CTO, Ringman will lead ibex’s technology strategy of building and deploying best-in-class AI solutions for its clients. He will also be responsible for global infrastructure and IT security.

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

All In Solutions Counseling Center has expanded its faith-based addiction treatment program to meet increasing demand from individuals seeking spiritual guidance alongside clinical care for substance ...

A boss at an American-owned call center allegedly locked the doors and forced staff to work through an earthquake that killed ...