The revelation that UK technology secretary Peter Kyle has been using ChatGPT for policy advice has sparked debate about the ...

Wherever you look, companies are going all in on AI-powered applications. AI can now be found almost everywhere, from online ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

A sustainable approach ensures your GenAI investments pay off in the long run. No GenAI project is perfect at launch.

AI in customer engagement started with chatbots, but modern demands call for a broader, comprehensive approach to AI-powered solutions.

As early as 2016, Sam Altman, who had recently co-founded OpenAI, wrote in a blog post that “as technology continues to ...

As businesses seek to optimize efficiency while maintaining high customer satisfaction, AI-driven assistants have emerged as ...

Uncover AI's customer service revolution. Learn what it is, its perks, and how ZEGOCLOUD's AI boosts support. Explore AI in customer care now!

Generative AI tools such as ChatGPT have begun spreading talking points originating from Russia, according to a new report.

At this point, everyone has dealt with a chatbot of some nature. Whether you’re trying to change a flight or get a prescription, they are ...