I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

The Global Chatbot Market, valued at USD 6.29 billion in 2023, is projected to expand at an exceptional CAGR of 23.3% from 2024 to 2032, reaching an estimated USD 45.64 billion by 2032. As businesses ...

Amarra wholesales special-occasion gowns and dresses. The brand uses AI for inventory management, content creation, and ...

Seemingly every week, a large company in an old, regulated industry is taking the cover off an artificial intelligence ...

In a world where instant communication reigns supreme, chatbots have emerged as indispensable allies for businesses and ...

Have you ever wondered what the top tech trends for 2025 are? These days, it’s pretty clear how much technology shapes not ...

For example, it can offer incentives based on a customer's order value and frequency. It can also predict future customer ...