Chatbots should be built with enough resilience to deal with difficult emotional situations, researchers said.

Therapists say more of their clients are using ChatGPT for advice. It works best for journal prompts and concrete questions, ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can a chatbot diagnose what's ailing you or considering medical ethics? Can it be ...

Rufus does have issues (it struggles with nuance), and I still use Amazon's search bar to shop. However, it's a great option ...