improved customer satisfaction... But there are also some challenges to using chatbots. For one, it's not necessarily easy to ensure your chatbot is effective, and there are concerns about privacy and ...

Chatbots are one way to automate customer service. Many phone systems use voice-enabled ... consider their uses thoughtfully ...

AI chatbots are raising some concerns as they're appearing in more kid-friendly apps. There's limited research on their ...

Seemingly every week, a large company in an old, regulated industry is taking the cover off an artificial intelligence ...

The benefits are obvious: Brands are looking to cut costs, and chatbots are cheaper than people. What’s more, they believe, chatbots have the potential to improve customer experiences.