Remember when pulling up for a burger was the epitome of no-brainer for a quick, affordable meal. Those are days that seem like a distant memory, as fast food, once the cheaper alternative to dining ...

While many Nigerians are worried that the incidence of hacking ATM cards has continued to surge, findings revealed that ATM ...

In a related trend, state courts are seeing a spike in debt collection lawsuits. Court filings surged in 2023 and 2024, according to a Sept. 2 report from the Pew Charitable Trusts, based on data from ...

The strongest test of an AI system is not factual recall, but the ability to remain steady in the messy, emotional reality of customer interactions.

Owners claim the company knew about the problem but failed to resolve it. Legal trouble is circling Porsche in the United ...

These are the 6 most unbelievable complaints that grocery store customers have made, according to the employees.

According to Consumer Reports, some of the least popular car brands in the U.S. include Nissan, Volkswagen, Mercedes-Benz, ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

One month after rolling out remodeling concepts, Cracker Barrel has changed its tune and said it is staying the same. The popular eatery with the old fashion aesthetic is forgoing plans to update and ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

If you’re trying to find out what a restaurant has to offer, you might look up its menu, or go to its Facebook page. Hell, you could call and ask. But that’s all démodé. Why not query an AI chatbot, a ...