In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but communication and initiative. Through practical ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

Communication is a vital factor for your business. You rely on efficient communication to link your business with your customers, your suppliers, and also internally with other teams and colleagues.

Economic uncertainty, increasing customer expectations and security concerns are just a few of the pressures businesses are up against today. The last thing you need as an IT or customer experience ...

Frame relay uses packet switching technology. This means that it breaks data, such as call data, into smaller packets, also known as frames, to transmit it through a shared frame relay network. These ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

You’re contributing to it every time you watch a show on Netflix, post something on Twitter, or have a quick phone call with a business. According to studies, by 2025, we’ll be creating 463 exabytes ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

Looking to start a meal delivery service? You’re in the right place, as we’re sharing all of the market opportunities, challenges, considerations and requirements you need to get your new business off ...