Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...

Conversational Intelligence emerges as the next frontier in CX, finds Medallia research - Contact centre download from ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects - Stu Dorman Sabio Group discusses - sabio contact ...

Noetica Focus on the Power of Technology Partnerships & System Integration - Contacxt Centre Expo - Contact Centre ...

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive technology, these benefits cascade through entire contact centre ecosystems.

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre agents today have a lot to manage. They are expected to listen, type, summarise, and ...