Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

The company’s approach to virtual agents involves a flexible “bring your own language model” (BYOLM) strategy through ...

NWN CEO Jim Sullivan says the solution provider is offering a full stack of GenAI-powered managed services with intelligent ...

Breakthrough results from early adopters and 18 top-rated KPIs drive Innovaccer to the forefront of payer AI transformation ...

Bengaluru: As AI reshapes pricing power, Cognizant CFO Jatin Dalal told analysts that within three to five years, pricing ...

In this article, we explore the evolution of chatbots—from early rule-based frameworks to today's cutting-edge LLM-powered ...

With customer expectations rising and digital transformation accelerating across the world, SESTEK's Virtual Agent solution now powered by Agentic AI, helps enterprises to automate complex ...

Virtual agents and chatbots took automation one step further by enabling a conversational experience. Then, large language models (LLMs), vector databases, retrieval augmented generation (RAG ...

Talkdesk AI Agents for voice powers human-like conversational virtual agents that operate, understand, respond, and take action autonomously, revolutionizing customer engagement The Talkdesk ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with intelligent virtual agents that incorporate generative artificial ...

That annoyance only increases if they pick up the phone and can tell that a virtual agent is making the call. Think about it: have you ever heard someone talk fondly about receiving robocalls?