Provide secure agency collaboration, enhance the citizen experience, and improve staff productivity with AI-powered communications.

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

As video conferencing continues to grow in importance for businesses, end-to-end encryption has never been a more critical feature for securing this communication channel. You need to have confidence ...

Economic uncertainty, increasing customer expectations and security concerns are just a few of the pressures businesses are up against today. The last thing you need as an IT or customer experience ...

This year has truly been the year of the video meeting. When it comes to work from anywhere, there’s no better way to communicate and collaborate than seeing colleagues face-to-face. Of course, video ...

There’s no “right way” to run a business. Business leaders are faced with numerous important decisions each day. The way they choose to approach these decisions can profoundly impact strategic ...

Terms like on-premises private branch exchange (PBX) might be confusing, but implementing this technology promotes cost-savings and stronger internal and client communications. A PBX phone system ...

To achieve that productivity, though, you have to measure it. If you don’t measure your team productivity, how will you ever know if they’re working as efficiently as you hope? The only way to truly ...

In today’s ultra-competitive business environment, good customer service has never been more important. There’s an adage – “the customer is always right”. Even if this isn’t technically true, it’s ...

The biggest problems that businesses face today aren’t limited to the problems related to hiring, marketing, or revenue. While those are all-season problems for businesses across the world, the real ...