The best way to contact eBay's customer service team is through their online help center. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253. eBay's ...

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

eBay (EBAY) delivered Q3 2023 results that reinforce the title of my previous analysis, When 'Cheap' Isn't Always A Good Deal. As we inch closer to 2024, I lay out my assumptions for eBay's 2024 ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...

An eBay buyer countersued a seller who sued her for negative online comments. April 25, 2013 — -- With the growth of such customer review sites as Yelp and TripAdvisor, and e-commerce sites like ...

eBay isn't taking "no" for an answer. The company has changed the personalized settings for roughly 6 million customers who signed up for eBay between April and November of last year after a bug in ...

EBay initially thought that user data was safe following the security breach it fell victim to recently. As it turns out, that wasn’t the case at all; as Reuters noted in a recent report, eBay has now ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Ebay is doubling down on its investments in AI-powered customer ...

Quick: how many customers that buy from you on eBay are return customers? Not sure? Here’s a fast way to get an idea of the percentage. Divide your unique feedback by your total feedback (total is ...

eBay reported better-than-expected third quarter results and upped its outlook while noting that it has a few big initiatives ahead that will take months to pay off. The company reported third quarter ...