That seismic shift from Southwest's half-century of open seating will also force the carrier to reimagine its boarding process — although the new procedures executives laid out Thursday do ...

No one wants the dreaded middle seat, but if you are near the end of the Southwest boarding process, you’re likely going to be the one hunting for an aisle or window. More than perhaps any other ...

Southwest has customers sounding off after the airline announced an end to its checked bag policy, leading some flyers to say they'll "boycott" the airline.

Southwest Airlines said Thursday that it plans to drop the open-boarding system it has used for more than 50 years and will start assigning passengers to seats, just like all the other big airlines.

Southwest has axed virtually everything that once set it apart from competitors and now looks like any other US airline.

Southwest Airlines ( NYSE: LUV) will begin charging passengers for checked luggage for the first time in the airline's ...

Also, Southwest has made several major changes in how its flights are operated from a customer-facing standpoint, including ...

Southwest Airlines cut hundreds of corporate roles, including senior leadership and director positions, as it works to trim its overhead and become a leaner company.

While the boarding process will last longer than customers ... also being closely watched for boarding changes. Dallas-based Southwest Airlines is preparing to switch away from open seating ...

Southwest Airlines will end its decades-old policy allowing "bags to fly free" as their marketing put it. Starting in May, ...

Southwest’s unusual boarding process started as a fast way to load passengers and limit the time that planes and crews spend sitting idly on the ground, not making money. It helped the airline ...