Motive, a vendor of diagnostic and self-help software, on Monday launched three products designed to help businesses anticipate software glitches before they happen. "We're essentially trying to make ...

My first article in this series, “Ten Steps to Modifying User Behavior and Reducing IT Costs,” described 10 steps IT departments could take to negotiate the road to demand management by modifying user ...

When a rogue user subverts an organization’s computer and enters into an agreement that allows for a third party to monitor and (partially) control that system, it means the organization is no longer ...