Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...

E-commerce startups looking to scale their business are finding exactly what they need in Oracle’s Service Cloud offering, which helps small, medium and large businesses seamlessly acquire, engage and ...

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s ...

REDMOND, Wash.--(BUSINESS WIRE)--Paymentus Holdings Inc. (NYSE: PAY), an Oracle PartnerNetwork (OPN) member, and Oracle continue to collaborate to provide energy and water sector utilities with a wide ...

The November 2012 release of Oracle's RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle's commitment to enhancing the Oracle RightNow offering ...

Oracle today announced the February 2013 release of Oracle RightNow Cloud Service, which includes new capabilities to help organizations automate the management and deployment of complex business ...