ROCHESTER, N.Y. — Two public utilities that serve thousands locally will be penalized millions. The New York State Public Service Commission says NYSEG and RG&E failed to meet its customer service ...

ROCHESTER, N.Y. – The New York State Public Service Commission has fined RG&E and NYSEG millions of dollars for failing to meet customer service benchmarks. The original fine for RG&E was nearly $5 ...

Rochester Gas & Electric and New York State Electric & Gas are being slapped with fines over customer services. The New York State Public Service Commission announced the utilities failed to meet all ...

ALBANY, N.Y. (WBNG) -- The utility company NYSEG has been fined nearly $12 million after a review of its customer service. According to a Department of Public Service Commission report, NYSEG failed ...

BUFFALO, N.Y. (WKBW) — NYSEG customers are expressing frustration over technical issues affecting the company’s autopay system. The concerns were brought to light by 7 News viewers, including ...

NEW YORK STATE, (WETM) — New York State Electric & Gas Corporation (NYSEG) along with Rochester Gas and Electric Corporation (RG&E), both owned by Avangrid, were found to have possibly violated ...