Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service efficiency and optimize customer experience. For small and medium ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

Discord warns of a data breach to one of its third-party customer support teams that may involve Discord users' personal data ...

Discord's user data was compromised in a third-party service hack, affecting a small number of users. The breach involved ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...