ASAPP maintains a partnership with JetBlue through which it listens in on customers’ calls, transcribes them and runs them through its AI program. The program then provides recommendations to JetBlue ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...