To the editor - Whatever happened to a friendly smile, a nice greeting and some acknowledgement you are standing right in front of them? Sometimes tracking someone down for a little extra help is ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed by ...

This is a letter inspired by something that happened to my wife recently. She went to a national fast food chain restaurant that will remain nameless. When she got to the counter to order, the worker ...